• Italian
  • English
  • French
  • Spanish
  • Russian

Selling Conditions

 

Only orders placed through our website will be accepted.

Please read below how to place an order.

 

HOW TO PLACE AN ORDER:

The BASKET MODE available on our web site: skipping through the products categories you can reach the file of the product you are interested in. It provides you with a description, the price, the photo, the availability and a blue button called "Add to cart" which allows you to add the item to the list of items you would like to buy. The cart can be modified changing the quantity and/or deleting an article. When you are satisfied with your choices you can click on “Go to the checkout”, fill in the forms with your billing and shipping address.  (In the mandatory field called Codice Fiscale/Partita IVA enter some random numbers). As for the shipping address please fill in the fields with a phone number and email address you can be easily reached by the courier. All fields with * sign are mandatory. By accepting our selling conditions it will appear your order summary which includes the transport cost together with the courier which will take care of deliverying the orer. Click on “Go to payment”, select “PayPal payment” and if you already have an account PayPal access your account, otherwise select “Paga con una carta”. Fill in the fields and send the payment. Your order will be processed as soon as possible and sent to the shipping address provided.

 

SHIPPING

Transport costs are calculated automatically by the system.  For almost all EU countries ( AT-FR-DE,  BE-ES-NL-PT-GR-FI-SWE ,IRL, LUX ) included SUI and GB: free transport over 150 euros in value of the goods, with the exception of packages equal to or greater than 90 x 90 x 10 cm, which transport cost will be proposed by the system.

The goods will be shipped with the courier that will be proposed by the system at the moment before the payment confirmation. In the event of a strike by the courier that the customer displays in the order summary as being in charge of his shipment, the goods will be entrusted to another courier available among those listed below.

We can send your parcel where you live. PASTORELLI SPORT is not responsible in case of delays by the courier.

TO ITALY:   

  • TNT TRACO
  • SDA
  • UPS
  • BRT

ABROAD:

  • TNT TRACO/FEDEX
  • UPS

 Pastorelli Sport s.r.l. in the distance selling fulfils its obligation pursuant to art.1510, 2nd paragraph of the Civil Code about the delivery of the product sold to the buyer from the moment in which the goods is delivered intact to the carrier, only guaranteeing for the defects of the same, not attributable to the transport, which must be denounced within the time prescribed by law. We would like to remind our Customers it is their duty to check the condition of the shipment so that they can, at any time, claim delivery from the carrier in order to avoid deposits and/or return of the goods. Also, we would like to remind our Customers to sign conditionally when the delivery arrives in case the package presents breakages and/ or dents so as to be able to act directly against the carrier. In the presence of damage caused by the carrier, Pastorelli Sport s.r.l. is not required neither to refund nor to replace the goods. The customer may subsequently report the damage and losses not recognizable at the time of delivery within eight days of receipt, so after this period any request can no longer be taken into account.

 PAYMENT METHODS:

The payment can be made through our cart system in our website either with PAY PAL or CREDIT CARD.

 

WITHDRAWAL RIGHT

The Client has the right to withdraw from the Contract without having to pay a fee or giving explanations within 10 working days from the delivery of the Products. The withdrawal right has to be exercised within the foretold term through the sending of a registered letter with receipt to be returned to sender communication to the geographic supplier address. The above-mentioned communication can also be sent, within the same term, through telegram and facsimile, provided that it is confirmed through a registered letter with receipt of acknowledgement within the following 48 hours. Whereas the Products should have been already delivered to the Client, the Client himself must send them back at his own expenses. The Products must be received back in the same conditions as it had been sent to the Client. If the withdrawal right is exercised by the Client following the rules stated in the foretold general selling conditions, Pastorelli Company will take care to reimburse only the value of goods already paid by the Clients for the purchase.

The Clients cannot exercise the above-mentioned withdrawal right for tailor-made or customized Products or for those which, because of their nature, cannot be sent back or can be easily damaged or alterated.

In case of exchange of goods (only for goods not used and not personalized) the transport freight are all at your expense even though you might have received a benefit for the first delivery. Upon receipt of goods we will prepare the new order which will be sent to you at your expense after we get the transport money and any difference amount in case there is one.

COLOURS MATCH

The company does not guarantee the correspondence between the actual colour of the item and the colour displayed on the screen.

SIZE CORRESPONDENCE

The recommended sizes in the various models refer to the normotype growth chart and are indicative.

The  size suggestion by the Company  does not implicate any responsibility by the company for wrong measures.  The change for unused material is possible according to the norms of the recession right listed above.

 

PRICES

The prices of goods given on Internet include EU taxes. The cost of shipment door-to-door  is automatically calculated from the system at the end of estimate. For EXTRA CEE orders some fees might be applied by the forwarding agent.

For UE countries: the displayed price includes value added tax of your country.

WARRANTY

Any defect of the object must be reported within fourteen days of purchase via email to info@pastorellisport.com by sending a picture of the item and the receipt of purchase.

The validity of the guarantee is subject to the fact that the articles have been used correctly and the rules of use and maintenance have been observed.

Defects caused by: incorrect handling, use of force, excessive load, dirt or moisture are not covered by the warranty.

Failure to use in non-approved FIG carpet will impair the warranty from the first day.

Being consumable materials, the normal aesthetic and physical wear and tear due to use does not imply the guarantee.