• Italian
  • English
  • French
  • Spanish
  • Russian

Selling Conditions

Only orders placed through our website will be accepted.

Please read below how to place an order or ask for an estimate.

 

HOW TO PLACE AN ORDER:

The BASKET MODE available on our web site: skipping through the products categories you can reach the file of the product you are interested in. It provides you with a description, the price, the photo, the availability and a blue button called "Add to cart" which allows you to add the item to the list of items you would like to buy. The cart can be modified changing the quantity and/or deleting an article. When you are satisfied with your choices you can click on “Go to the checkout”, fill in the forms with your billing and shipping address.  (In the mandatory field called Codice Fiscale/Partita IVA enter some random numbers). As for the shipping address please fill in the fields with a phone number and email address you can be easily reached by the courier. All fields with * sign are mandatory. By accepting our selling conditions it will appear your order summary which includes the transport cost. Click on “Go to payment/Request an estimate”, select “PayPal payment” and if you already have an account PayPal access your account otherwise select “Paga con una carta”. Fill in the fields and send the payment. Your order will be processed as soon as possible and sent to the shipping address provided.

 

HOW TO ASK FOR AN ESTIMATE:

The BASKET MODE available on our web site: skipping through the products categories you can reach the file of the product you are interested in. It provides you with a description, the price, the photo, the availability and a blue button called "Add to cart" which allows you to add the item to the list of items you would like to buy. The cart can be modified changing the quantity and/or deleting an article. When you are satisfied with your choices you can click on “Go to the checkout”, fill in the forms with your billing and shipping address.  (In the mandatory field called Codice Fiscale/Partita IVA enter some random numbers). As for the shipping address please fill in the fields with a phone number and email address you can be easily reached by the courier. All fields with * sign are mandatory. By accepting our selling conditions it will appear your order summary which includes the transport cost. Click on “Go to payment/Request an estimate”, select “Estimate order” and wait for the following message: “Your final estimate has been properly forwarded and you will be contacted as soon as possible”. You will shortly receive an email with the estimate including transport cost and details for the payment in case you decide to accept the estimate.  The estimate is valid for 15 days from issuing date. Your order will then be processed as soon as possible and sent to the shipping address provided.

 

SHIPPING

Shipping cost is based on volumetric calculation.  We can send your parcel both to Italy or where you live.  (please be aware we do not send parcels to hotels).

TO ITALY:

  •     TNT TRACO
  •     SDA

ABROAD:

  • TNT TRACO

 

 PAYMENT METHODS:

According to the kind of shipment chosen, the payment can be made through:

  • ADVANCED BANK TRANSFER - Please be aware your order will be sent as soon as your bank wire is credited in our bank account (this operation may take some days depending on where you are from).
  • ADVANCED PAY PAL
  • CREDIT CARD through our cart system in our website

 

WITHDRAWAL RIGHT

The Client has the right to withdraw from the Contract without having to pay a fee or giving explanations within ten working days from the delivery of the Products. The withdrawal right has to be exercised within the foretold term through the sending of a registered letter with receipt to be returned to sender communication to the geographic supplier address. The above-mentioned communication can also be sent, within the same term, through telegram, telex and facsimile, provided that it is confirmed through a registered letter with receipt of acknowledgement within the following 48 hours. Whereas the Products should have been already delivered to the Client, the Client himself must send them back at his own expenses. The Products must be received back in the same conditions as it had been sent to the Client. If the withdrawal right is exercised by the Client following the rules stated in the foretold general selling conditions, Pastorelli Company will take care to reimburse the amounts already paid by the Clients for the purchase.

The Clients cannot exercise the above-mentioned withdrawal right for tailor-made or customized Products or for those which, because of their nature, cannot be sent back or can be easily damaged or alterated.

Pastorelli Company does not guarantee the correspondance between the real item colour and the colour shown on your computer screen.

COLOURS MATCH

The company does not guarantee the correspondence between the actual colour of the item and the colour displayed on the screen.

SIZE CORRESPONDENCE

The recommended sizes in the various models refer to the normotype growth chart and are indicative.

The  size suggestion by the Company  does not implicate any responsibility by the company for wrong measures.  The change for unused material is possible according to the norms of the recession right listed above.

 

PRICES

The prices given on Internet include VAT but do not include the shipment.

WARRANTY

Any defect of the object must be reported within fourteen days of purchase via email to info@pastorellisport.com by sending a picture of the item and the receipt of purchase.

The validity of the guarantee is subject to the fact that the articles have been used correctly and the rules of use and maintenance have been observed.

Defects caused by: incorrect handling, use of force, excessive load, dirt or moisture are not covered by the warranty.

Failure to use in non-approved FIG carpet will impair the warranty from the first day.

Being consumable materials, the normal aesthetic and physical wear and tear due to use does not imply the guarantee.